I have been in the some sort of customer service industry since the age of 16. Wow 20 years! Yikes!
Anyway lately I have found 2 things. One thing is that the places I go to shop there are people that work at stores that don’t care. I don’t know why….
Has society become so Anti-social that companies will just hire anyone to fill positions?

Second thing I have found (at least where I work full time) is that some people come in with a chip on their shoulder. Like they expect to battle things out before I can even say. “How may I help you?”

It is getting to the point where I just want to scream…