I ordered a couple of products from Clinique online last week and received the package yesterday. I opened my eyeshadow up (it was a duo in one) there was nothing on the one side that was suppose to have the lighter shade. It looked like it was a manufactuering problem. You would think that they would check that before they sent it out.

I was thinking of returning it and Joe said I should just call customer service. I spoke with a woman named Daniela and told her the situation. She was very helpful. She said she would send another one out immediately at no charge. I asked her if I needed to send the other back and she said it was not necessary.

I was so happy when I finished speaking with her.

Working in sales I am very aware of the customer service that I receive from other companies. I am EXTREMELY happy with customer service support that I received from Clinique!

I will definitely shop online with them in the future!