It has been WAY too long since I have used my blog. I know last year I said it would change. I feel now like I would use it more.

Unfortunately this blog is not upbeat. But I need to rant about what went on with Sears. the problems Joe and i have been having.

Two weeks ago we come home from Charlotte to find water all over the kitchen floor. We found that it was coming from the dishwasher. looked in the dishwasher, it is flooded. I scoop all the water out of it… later I go downstairs to the finished basement to check on the cats to make sure everything is ok while we were gone and to change the litter. I get to the downstairs and I scream!  The ceiling in the basement came down. Drenched with water the tiles fell from the ceiling and were over the floor. Not only that there is extensive water stains and damage to the other part of the ceiling.

Called Dennis. He told us to turn the water off for now.

Following day had a handyman come in and he said it wasn’t from the pipes. If it were the pipes the water would still be leaking even after we turn the water off.

Joe called Sears. A repairman came out a few days later. Said that this model was flagged. They found a defect in the dishwasher and Sears was going through the list to call everyone with our model to have the service technician come out. We never received that call.

The technician said that the models have been having the same problem. He DID NOT look at the whole dishwasher. Just changed a part he thought it would be.

The following morning I get up go downstairs and the floor is full of water again and the dishwasher is flooded whole where the ceiling tiles used to be is leaking from the overflow

So after Joe was SO PISSED off that he wrote about our whole ordeal with Sears on his personal blog. A couple days later one of the head people from Sears in the Presidents office left a comment on his blog. After that one of the heads of customer service top rank next to the Presidents office called Joe. Said that the situation would be rectified and that he wanted Joe to call him when the technician came yesterday so that he would make sure everything was done right.
He told Joe that he saw that the technician was running behind so he was putting us next in line.   The technician NEVER SHOWED UP!!!!!!!!

So Joe spoke with the head of customer service on his way to work. He said that he was promised the technician would be out here between 8 ad 12. We had to wait 2 weeks since the fist technician was out. But not only that. the problem with the dishwasher is coming from the hot water. So when we do the dishes we have to go underneath the sink and turn the hot water on. Otherwise it will slowly leak into the dishwasher which will cause the overflow.

Ok and with all that going on Joe is keeping in touch with someone else from Sears who is going to pay for the damage to the ceiling. He thought that she was going to send someone out to fix it, but now it turns out they don’t have any contractors in this area.  Joe needs to call some people and we need to get two quotes.

I am hoping that we get this ceiling fixed by the end of September.

All could have been prevented if Sears would have sent someone out when they knew there was a problem with this model. We only had it for 5 months!It should  have been replaced! They said withing 90 days they will replace it. With all of our trouble they should replace it with a better model. Dishwashers should not break after 5 months!!!!!!! ARGH!

I’m not even as upset about the dishwasher being broken. I can handwash dishes. Its that we have to go under the sink to turn the hot water on every time we need to do that dishes. It is also because there is ceiling damage and we have been looking at a whole in the ceiling in the finished basement for 2 weeks.
This should have NEVER have happened! Sears prides themselves on customer service. It has gone DOWNHILL in the past 10 years,

Joe wrote on his blog that it is a good thing that Mr Roebuck is not alive because he would want his name taken off of the store. He also said that it would have never have happend in the days that he ran the company.

So that is the Sears saga… oh and we also had a problem when we were going to have our refrigerator delivered.

The head of customer service told Joe that he guarantees that the problem will be rectified by Tuesday. Joe asked him again. He said. “You are telling me that this is all going to be fixed on Tuesday? You guarantee that? I can tell my wife then?”

They need to do something. The thing that makes me mad is that this company makes so much money. Why can’t they just take the $599 dishwasher and replace it with something that does not have a manufacter defect. It can be the same price dishwasher. Or maybe they could give us one that never had a problem. Even if it cost $800. That is nothing. Especially when Joe and I can go to all our coworkers all our family and tell them what a bad experience we had with Sears. It may not make a difference to them and they may still buy Sears products, but they may also think about what we went through and go somewhere else.

I know if this happened to one of our friends I would definitely rethink buying anything else from Sears.

My family have always bought Sears products, I have always bought some things from Sears. Joe and his family bought Sears products for years as well. I NEVER saw my parents go through what we are going through.

I am just so upset at this whole situation. I think since Joe and I are both in Customer and Patient service fields … we are extra sensitive. Even if we were not in customer service fields it is not right what we are being put through.

They pride themselves on customer service? Not from where we are standing.